Welcome Returning Patient


Click on the link below to be redirected to our customer portal




If you forgot your username, you can click the "I forgot my username link" to request your username via email (after confirming your information). If you need to change your username, contact your provider's office.

If you forgot your password, you can reset it by following the "I forgot my password link", and providing your confirming information.

To protect the security of your personal information, it is very important that you keep your Patient Portal login information private!


      1. If You're Unable to Authorize your Account


        If,upon submitting your information to request a username reminder or a password reset, you receive an email that says "Unable to Authorize your Account," that means that some of the information that you provided did not match what is on file with your provider's office, or that your Patient Portal access is disabled for your account with your provider's office. The body of the email that you receive should provide more specific information.


        If the source of the mismatch is fairly predictable - i.e., you recently moved and your provider may have an old zip code on file, or you recently married and changed your last name - you can try going through the * I forgot my username/ password process again with your old information. If you're not sure of the source of the issue, please reach out to your provider's office for more information and assistance.


        Not Receiving Email


        If,within 15-20 minutes of submitting your information to request a username reminder or password reset, you do not see the requested email,please check your spam/ junk mail folder and/ or search your email for an email coming from do-not-reply@md-hq.com. If you still cannot find it, you can try adding do-not-reply@md-hq.com to your safe senders list, and re-requesting that username reminder/ password reset. If you still are having difficulty, you can:

        • Use the contact form on the Patient Portal login page to reach out to technical support for the Patient Portal software, providing as much detail as possible in your contact form so that we can best assist.
        • Reach out to your provider's office for assistance.
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